FAQs

Currently, Cherrysmock only accepts payments in USD or EUR.

• Order <$1000, payment 100% in advance. 
• Order $1000 to $5000: 70% deposit, remaining 30% payment before shipping.
• Order > $5000, 50% deposit, remaining 50% payment before shipping.

Detailed information at Payment Policy

It depends on your country. Duties, import VAT and broker fees are charged by the destination country and are paid by the receiver.

For the USA: since 29 August 2025 the US no longer allows duty-free entry for low-value shipments, so any order can be charged duties and fees on arrival. For the UK, EU and other countries, rates depend on the product type and size.

Please check with your local customs office or courier before you order, so the landed cost is clear.

No. All our online prices do not include VAT.

Yes. Every smocked piece is hand smocked and hand embroidered by artisans in Vietnam. Our princess dresses and daily sets are separate ready-to-ship lines without smocking.

Hand smocked & embroidered can create much more complex and beautiful patterns than a machine. You will clearly feel the difference when holding the two product lines directly.

Yes. Send us your idea, photos or sketch, and our sales team prepares a free 2D mock-up. You approve the design in writing, and production of about 30 to 35 days starts once payment is complete. The minimum is 30 pieces per design.

That’s right, the price on the website is not the final cost you have to pay. You only know them after working and agreeing on orders with sales.

Sure, you can use your design. The minimum quantity for your design is 30 pcs per design:

• If you already have the images of your designs, please send them to us, and we will make them for you.
• If you only have got ideas for your custom designs without images, our designers will help you.

• Step 1: After being ironed, each item will be folded and put individually into a plastic bag.
• Step 2: We put all into a five-layer carton box size 50 x 50 x 50 cm. This kind of carton-sized box can contain about 150 normal dresses or sets (depending on the size of each product).
• Step 3: After putting all the items into the box, we cover it with plastic and put the stamp of the sender and receiver’s addresses on.

All sales are final. We only accept claims for serious manufacturing defects clearly caused by our workshop, reported within 7 days of delivery with an uncut unboxing video and photos. See our Return Policy for the full conditions.

Please note that international payments may take a few days to reflect on your account. In case it takes too long, let us know at admin.cherrysmock@gmail.com.